Are you having trouble logging into your account?
This could be because of the following:
- Not entering the password correctly: the password is case-sensitive, so ensure you take note of capital and lower-case letters. Also, when copying and pasting the username and password, ensure no spacing.
- Outdated Browser: If your browser is outdated, you get an access denied message however, all you have to do is update your browser – click here for how to update your browser.
- You have an outstanding balance or your membership to the online platform has expired or your membership level simply does not grant you access. You can email [email protected] to pay your balance or renew or upgrade membership.